Get answers to all your queries related to Connect9 from this section.
What is Connect9?
Connect9 is the most innovative eCommerce platform which provides consumers with
all eServices under one roof. It provides a wide variety of features ensuring
that it turns each visit of yours into a delight.
Who needs Connect9?
Connect9 caters to all
types of consumers, who want to purchase goods/services online. The environment
gives you the opportunity to view all types of products, compare, seek advice
and then make a wise purchase. The platform caters
to people, who can avail directly as well as those who prefer
"Assistance"- we have 100,000 Cybercafés/CSCs across the country as our channel
partner.
Do I have to register to use the services?
Yes
Do I have to pay to register?
Registration is absolutely free
of cost.
How do I register at Connect9?
To create an account you will need to open the New User? Register page, complete
the form, and Register it. Within five minutes, you will receive a confirmation
e-mail containing your login password.To know more please check the tutorials available in the registration page of a new user.
How is Connect9 different from any other shopping cart, ecommerce provider?
At Connect9 we turn each
customers shopping into a delight by offering all possible eServices under one
roof, hence saving your valuable time and yet, ensuring maximum choices. There
is hardly any category of eServices in India which is not available at Connect9.
You can search products easily, compare , avail the suggestions of our experts,
read reviews, participate in auctions, avail best deals and discounts and much
more.
Do I need any programming knowledge to access and shop at Connect9?
No you do not need to
know any type of programming language. Infact the Connect9 has been so created
that even a child can use it . You can purchase a product in just 3 simple
steps. You can refer the Tutorial on how to use Connec9 available in your login
page.
How do I come to know and also use the various features you provide to customers?
To know more about the
unique features we provide to our customers, please refer the Tutorial on how to
use Connec9 available in your login page.
How do I purchase products at Connect9?
You can purchase a product in 3 simple steps. Select the product. Select the payment
mode put in the details and confirm. You can view how to purchase from the
Tutorial available in your login page.
What are the various modes of Payment available?
For your convenience, Connect 9 has various options of making payments.
We accept all types of Credit card (Visa, Master), Debit Card or Net banking.
We also accept CCAOI Zipcash mobile payment facility.
We provide Cash on Delivery facilities (subject to CoD facility is provided by Service Provider)
You can Encash your Connect9 loyalty points to shop.
Last but not the least, we provide the Connect9 Balance account facility. It is a unique payment option of merging the choice of payment options or using more than one credit card or debit cards to overcome any limitation towards the desired transaction :-)
Do you charge fees per transaction?
No we do not charge any
additional transaction fees. However your credit card company or bank will
charge their transaction fees as per their terms and
conditions.
Is Connect9 secure for online transactions?
Yes. We use Secure
Sockets Layer (SSL) technology to protect the security of your online order
information. When you place an order online and provide your credit card number,
SSL encrypts all personal information including your card number, name and
address. With this encryption, only we have the ability to decode your
information.
How can I contact you if I need help?
You can contact us in various ways – through email, through chat, by calling us
or sending an SMS. It is always advisable to raise a “Support Ticket” from your
account for faster resolution of your queries.
How do I track delivery of the goods I have shopped?
You can track the delivery of your purchase from the “Track Your Order” option available in
the Connect9 home page.
What do I do if I am not satisfied with the product I have received?
We only provide genuine products from Connect9. However incase you are not satisfied with the product you have received, we have a 7 day "No question asked" Return policy. Please refer return and cancellation policy.
Who needs Connect9?
Connect9 caters to all types of consumers, who want to purchase goods/services online. The environment gives you the opportunity to view all types of products, compare, seek advice and then make a wise purchase.The platform caters to people , who can avail directly as well as those who prefer " Assistance "- we have 100,000 cybercafÉs/CSCs across the country as our channel partner