Connect9 Customer Charter

Our Commitment

We are committed to provide you Total Satisfaction. When you shop for products or services from our www.connect9.in you have a right to expect:

• • • Competitive pricing
    • Courtesy and Care
    • Conscious endeavours for your safety and privacy
    • Comparison feature and choices to help you make better buying decisions

Price Guarantee

We will refund the difference in price if you can buy cheaper. Just tell us where the same product or service was available cheaper at the time of your purchase.  

Service Guarantee

• • • We will take back, at our cost, any defective product for full refund.
    • We will acknowledge all communications within 12 working hours of receiving them.
    • We will provide shipping information for your products within 12 working hours of your order.
    • We will settle any valid disputes within 10 working days of receipt of your written or oral explanation.
    • We will refund amounts due to you within 7 working days of receiving a valid claim.
    • We will follow up all your queries with our suppliers and service providers if you are dissatisfied with any purchase.We will take back and refund, in 7 days, the full price and any shipping charges you incurred, if a product you bought from us was defective on arrival. 

How you can help us to serve you better

Please provide us accurate information to enable us to process your order effectively and speedily

Complaints and Grievance

For any complaints you can contact us at +919266496673 or mail us at mail@connect9.in

Country's leading Consumer expert, Mr. Jehangir Ghai has agreed to arbitrate between you and us in the unlikely event of a dispute. Please email him onjehangir_gai@hotmail.com

If you find us failing in our commitment and  our endeavor to  give you best services. Please remember to send a copy to our nodal officer at nodalofficer@connect9.in