You can get an answer to all your queries in this section. This panel gives you the opportunity to ask questions on topics of your interest or seek suitable guidance to our panel of eminent experts.

Consumer Expert's Profile
About our expert : Jehangir Gai is a Mumbai based consumer activist and freelance columnist writing for various newspapers and magazines on consumer cases and consumer related issues. His columns have appeared in Lawyers Collective, Indian Express, Express Estates, Financial Express, Eanadu Times and JITO World Business Magazine (English, Hindi & Gujarati editions). Currently, his columns appear in Times of India, Mid Day Gujarati, Business Standard and Insight magazine. His question answer column has guided consumers and helped many of them in redressing th ... More
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Astrology Expert's Profile
About our expert : Bejan Daruwalla is the world's most famous astrologer today and appears regularly on World Wide T.V Shows. He is also a Best-selling Author and Columnist. Mr. Bejan has been a professor in English. Currently his articles are publish in The Sunday Times of India (Bombay, Calcutta, Delhi, Madras), Telegraph (Calcutta), Navkind Times (Goa), Dell Annual Horoscope,1998 (New York), News India (New York), Berkley Communications (London). His books are published by Hind Pocket Books and are available for sale in the Book Stores. Bejan Daruwalla al ... More
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Query :Is there a time limit to filing a complaint at the consumer court?
- Nitin Date: - 2012-05-12

Expert's suggestion : Yes. The complaint is to be filed within two years from the date on which cause of action has arisen unless it can be proved that there was a good enough reason for filing a complaint after the lapse of two years
- Jehangir Gai

Query :Under what circumstances can I Log a Complaint with a Consumer Forum?
- Ramesh Date: - 2012-04-05

Expert's suggestion : Under the Consumer Protection Act 1986, a complaint means any allegation in writing made by a complainant in regard to one or more of the following:- - Any unfair trade practice - One or more defects in goods. The goods hazardous to life and safety, when used,are being offered for sale to public in contravention of provisions of any law for the time being in force. - Deficiencies in services. - A trader charging excess of price. (i) Fixed by or under any law for the time being in force or (ii) Displayed on goods or (iii) Displayed on any packet containing such good. (iv) The goods brought by him suffer one or more defects.
- Jehangir Gai

Query :While purchasing products online, how can I be sure that products are genuine?
- Hari Date: - 2012-03-20

Expert's suggestion : while shopping online please read the terms and conditions and Customer charter available on the website. It will give you a fair amount of idea how your interest can be protected. Secondly read the delivery terms, product specifications and refund policy properly before shopping.
- Jehangir Gai

Query :As a consumer what are the points I should keep in mind to protect my interest while shopping online?
- Ritu, Delhi Date: - 2011-12-12

Expert's suggestion : Please read the product description, delivery terms and cost of the product before shopping. It is advisable to read the Terms and Conditions and refund policy of the website before transacting. Last but not the least always transact from a secured site
- Jehangir Gai

Query :What is Consumer Protection and National Consumer Disuptes Redressal Commission.
- Sonal Date: - 2011-11-14

Expert's suggestion : The Consumer Protection Act, 1986 (in short, ‘the Act’), is a benevolent social legislation that lays down the rights of the consumers and provides their for promotion and protection of the rights of the consumers. The first and the only Act of its kind in India, it has enabled ordinary consumers to secure less expensive and often speedy redressal of their grievances. By spelling out the rights and remedies of the consumers in a market so far dominated by organized manufacturers and traders of goods and providers of various types of services, the Act makes the dictum, caveat emptor (‘buyer beware’) a thing of the past. The Act mandates establishment of Consumer Protection Councils at the Centre as well as in each State and District, with a view to promoting consumer awareness
- Jehangir Gai